"Our enquiry management process increases recorded enquires by an average of 40%."
Enquiry Management
The Definition of Enquiry Management
“It is the process by which a business can know how many enquiries they have received and the current status of those enquiries within my chosen time frame.”
Outcomes achieved by good Enquiry Management
Management have greater control, awareness and focus which leads to efficient and effective use of available resources resulting in increased sales and team motivation. In addition Management can decide what action needs to take place to improve performance.
- The client concludes the deal best suited to their needs and wants in a timely manner
- The available information is key to effective and meaningful monthly performance reports
- The client becomes an advocate for the business.
Our clients who achieve in the area of Enquiry Management are characterised by the following:
- A belief that Enquiry Management is key to improve performance
- Realisation that ongoing commitment to Enquiry Management is a non negotiable
- Preparedness to make tough decisions
- Review, measurement and action
- Visibility of purpose
- Focus
- Openness of mind
Some of the benefits of
good Enquiry Management:
- Sales Team become focused on the important Enquiries.
- Increased Sales
- Improved Sales Team motivation / job satisfaction
- More effective and therefore efficient follow up of enquiries
- Improved client satisfaction and trust.
- Client loyalty is developed giving greater opportunities for referral business
- Increased instance of referral business
“To try and measure how effective your sales operation is without knowing the volume of inbound enquires, is like planning a journey with knowing your start point”
JRL Coaching
